Aromatherapy Cleaning Essentials, LLC
Are you insured and bonded?
Yes we are! Aromatherapy Cleaning Essentials is fully bonded and carries general liability insurance. So you can rest easy knowing your home is protected.
Where are your service areas?
We currently serve parts of Alabama and Georgia.
Is there a contract?
No we do not have a contract. Aromatherapy Cleaning Essentials only has a Cleaning Services Agreement. Our Residential Cleaning Services Agreement simply spells out what we both expect of each other. Basically a means to avoid confusion, which can be easily referenced if any questions should arise. The Service Agreement can be canceled by either party, for any reason by giving a 30 day written notice.
Who Provides the cleaning supplies?
Aromatherapy Cleaning Essentials provides all cleaning solutions, microfiber cleaning cloths and paper towels. We ask that the client provides the following for sanitary purposes.
Is there anything I need to do to prepare for my cleaning?
Do I need to be home for my cleaning?
No... when we clean homes we prefer them to be unoccupied so we can focus on cleaning. However, it is not required. We only ask that while we are cleaning, clients are not in the room being serviced and moving from room to room as needed. This can be distracting and cause us to miss areas that need cleaning, as well as put us behind schedule. For clients who prefer to run errands while we are cleaning, most homes take approximately 2 to 3 hours to clean on a maintenance level. We will be able to tell you close to how long we will be and even notify clients when we leave so they can return home if they choose.
What do I do if I'm not completely satisfied?
Client satisfaction is our primary goal. Communication is key! It is very important that you notify us of even the smallest of concerns. We are committed to making you happy, so that we can continue to increase the level of service for you.
What about breakable items?
We call these "risky items". Risky items include anything wobbly or unusually fragile or that could cause injury or be difficult or impossible to replace if broken. For example: fragile figurines, glassware, top-heavy vases or booby traps such as mirrors or pictures that are not hung securely. Remove risky items to areas we will not be cleaning. We cannot be held responsible for items that would have otherwise been easily cleaned without incident.
What about items damaged during cleaning?
If we are at fault, then our insurance policy guides what happens next: repair, replace or reimbursement. For breakage, you must save the broken item for inspection. Any item that you feel is irreplaceable should be moved to an area that will not be cleaned. If an item gets broken, our cleaning techs call management immediately. A photograph is taken of the broken item and emailed to the office for our records. We then call the client to inform them that we accidentally broke an item and would like to make arrangements to either repair, replace or reimburse.
Phenix City AL 36870 us
Business number:: 1-(706)426-5449
Residential Cleaning :
Monday – Friday ( 8:30 am - 5:30 pm)
Saturday ( 9:00 am- 3:00 pm)
Commercial and Office Cleaning:
Monday- Friday ( 8:30 am – 6:30pm)
Saturday ( 9:00 am - 3:00 pm )
Copyright © Aromatherapy Cleaning Essentials, LLC | All Rights Reserved
Hours of Operation